Quality System Acamar Aduanas

Interview all the workers in the organization to understand how the internal operations work and which is the vision of the company is. Then, identify bottlenecks and analyze the wastes on operations, designing controls to minimize the wastes and reduce bottlenecks.

Focus on the quality of service for customers, designing communication channels to improve the customer's experience and raise perception of quality. Constructed internal communication system to articulate work remotely, in person, and, in port.

Decrease waste time and operational cost by 15%

Decreased lead time by ~20%

Develop a mobile app in collaboration with SINTAD to report all in-port operations, transportations and containers information. Migrating from SMS texting to online reporting the operations. Web Dashboard created to follow activities on live time, and to manage operational KPIs.

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Increase data recollection by 20%

Decrease communication issues by 30%

To ensure the security of all operations in port, a customer filter based on: Financials, International Security and Tax status (SUNAT). The system works to reduce the possibility of working with "Ghost" companies or potential money laundry companies/individuals. 

The methodology uses: SUNAT (Peruvian IRS), Sentinel and OFAC list databases to identify the information needed from the customers

Manage a team of over 20 members to work on the implementation project. Training the team to identify and manage the insights found in the operational review. Working as a team to create solutions that align with the company's vision and with the employee's work standards.

Train the employees on the new strategies identified, making sure that they follow the controls and new work style. Reviewing their job monthly and working together to improve the system.