Quality and Security system

Interview all the workers in the organization to understand how the internal operations work and the company's vision. Then, identify bottlenecks and analyze the wastes on operations, designing controls to minimize the wastes and reduce bottlenecks.

Focus on the quality of service for customers, designing communication channels to improve the customer's experience and raise the perception of quality. Developed a cross-functional communication system to articulate work for transportation, operations, in-port, and office.

Decrease waste time and operational cost by 10%

Decreased lead time by 15%

To ensure the security of all operations in the port, a customer filter based on: Financials, International Security, and Tax status (SUNAT). The system works to reduce the possibility of working with "Ghost" companies or potential money laundry companies/individuals. 

The methodology uses SUNAT (Peruvian IRS), Sentinel, and OFAC list databases to identify the information needed from the customers.

Trained the team to identify and manage the insights found in the operational review. Working as a team to create solutions that align with the company's vision and with the employee's work standards.

Train the employees on the new strategies identified, making sure that they follow the controls and new work style. Reviewed their job monthly and worked together to improve the system.

Design a communication system based on international operations for importation and exportation. Assign a level of security to each document, and design the workflow of documents on internal communications and external communications. 

Developed with Sintad Peru an ERP system for the company's server. Ensuring that all documentation managed on the processes is saved on the server. As shown in the process above, all the documentation must be saved on the server.